Troubleshooting SlopeScout

In this article, you'll find answers to these questions:

• Page timeout
• Report won't generate
• Pop-up blocker prevents report from opening
• Incorrect address or location
• Report takes too long to generate
• Changes to Rotation, Box Width, or Box Length aren’t saved
• Results window is blocking my screen

Page timeout

Issue:

• After being inactive for eight hours or more, the page times out, rendering your session no longer active.

Solution:

• If you receive a timeout message, simply log in again using your WSRB account credentials. To prevent this issue, save your work regularly and avoid long periods of inactivity.

Tip: If the timeout occurs while running a report, your progress may be lost. It's a good idea to keep a backup of any input details before running an analysis.

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Report won't generate

Issue:

• The report fails to generate, and no results are shown.

Solution:

• If the bounding box is too small to cover the entire building footprint, you will receive an alert stating: "The search box must be completely outside the footprint of the selected building."
• To resolve this, make sure the Box Width and Box Length values are large enough to encompass the full area of the building. You can adjust the values using the sliders or manually input the dimensions.

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Pop-up blocker prevents report from opening

Issue:

• After clicking "Run Analysis," the report doesn’t appear because pop-up windows are blocked in your browser.

Solution:

• Disable any pop-up blockers you have enabled in your browser settings.
• Alternatively, click the "Open Report" button in the lower right corner of your screen to manually open the report.

Tip: Ensure that your browser settings allow pop-ups from the WSRB site to avoid this issue in the future. 

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Incorrect address or location

Issue:

• The wrong property or location is displayed after searching for an address.

Solution:

• Double-check the format of the address. If the issue persists, verify that the property exists in public databases and is accurately mapped.
  • NOTE: Sometimes addresses input do not directly correspond with the building footprint. This can occur in rural areas, where the address corresponds to the end of the driveway along the closest road. In such cases, navigate using the map interface to find the building footprint you are looking for. 
• Alternatively, you can select a property by navigating the map interface and clicking on the property you’d like to run a report on.

Tip: You can also try adjusting the search terms by removing abbreviations or street types (e.g., “Ave” or “St”) to yield more results.

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Report takes too long to generate

Issue:

• The report generation is taking longer than expected or appears to be stuck.

Solution:

• Check your internet connection and ensure it's stable. Sometimes, slow connections can cause delays in report generation.
• If the issue persists, try refreshing the page and re-running the analysis.

Note: On average, individual lookups take under one minute with a good internet connection. 

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Changes to Rotation, Box Width, or Box Length aren’t saved

Issue:

• After adjusting the Rotation, Box Width, or Box Length, the values seem to reset to default without saving.

Solution:

• Make sure to click "Run Analysis" after making any changes to these settings. If you navigate away from the page or select another building without running the analysis, the adjustments won’t be saved.

Tip: Always review your settings before running the analysis to ensure the changes have been applied.

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Results window is blocking my screen

Issue:

• After running an analysis on a building and generating a Elevation Analysis report, the "Results" window is blocking a significant portion of the screen.

Solution:

• Click the double arrow box in the lower right hand corner. This will close the Results window.
  
  

If you need further assistance, please contact Customer Service.

If you would like to submit input on your experience with SlopeScout or provide our team with issues you've encountered, please submit this form.