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Preparing for a Protection Class Evaluation: Emergency Communication Centers

Prior to your community's Protection Class evaluation, WSRB will request documentation about your emergency communication center's staffing, training, certifications, and operational performance.


 This article outlines the information you'll need to submit. 

In this article, you will explore the following:


What you'll receive

Prior to the evaluation, you'll receive an email from WSRB outlining the documents needed for your emergency communication center.

Gather the requested information and reply to the email with the requested documentation attached.

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Required documentation

Please provide the following information:

Initial Training Program

Provide an overview of your training program for new call takers and dispatchers, including:

  • Number of training hours
  • Training topics covered

Personnel Certifications

Provide a current list of certifications for all active personnel.

Continuing Education Records

Provide training records from the previous calendar year showing continuing education hours completed by personnel.

Call Volume

Provide the total call volume for the previous calendar year.

Staffing Schedule

Provide a staffing schedule showing:

  • Number of call takers
  • Number of dispatchers
  • Number of supervisors
  • Hours of coverage

Call Answering / Processing Times (if available)

If your center tracks performance to applicable NFPA criteria, please include call answering and call processing time reports. 

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Submit your documents

Once you've gathered the requested documentation, attach the files to your reply to the original WSRB evaluation request email.

If possible, submit reports in their original electronic format to help streamline the review process.

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Need additional assistance?

If you have questions about the requested documentation or need assistance during the evaluation process, please contact your WSRB representative or reply directly to the evaluation request email. 

We're happy to help.